Frequently Asked Questions

Private Charter Service, Luxury 4x4 Limousine Charter Service, Shared Shuttle Service, Sightseeing Service and Off Road Charter Services.

Our goal is to offer the most economical transportation methods possible with every operational authority to ensure we can accommodate You.

We care about your safety - besides being familiar with every location in the region, all drivers must attend safety driving courses, wear photo IDs, have clean driving records, pass medical and drug tests, and also pass a FBI background check.

On time pick up service, courteous and personable, weather aware, road condition aware, and be Your Tour Guide along the way, in addition to our videos to help You know more about the area and the local shops, restaurants, tour guides, events, and what's going on in town.

Wild West Excursions offers flexible cancellation policies for many of our travel services. Please refer to the specific service's terms and conditions for more information.

Yes, Pets will be permitted if restrained or in a carrier. There is an additional fee.  Pets taking up a seat will be charged the full fare. Service dogs will be allowed on shared ride shuttles and will not be charged. Please let us know if you will be traveling with a pet when making your reservation as this will allow us to ensure all guests on your shuttle are comfortable with your pet. 

Yes, We highly recommend that infants and children ride in an age and size appropriate child safety seat or booster seat.  We have a limited number of car safety seats available. You may request one at the time of making your reservation – but we highly recommend bringing your own child safety seat. Seats are available free of charge. Please let us know at the time of your reservation if you need seat belts for your child seat. Installation of child seat is the responsibility of passenger. 

For cancellations, all requests must be submitted via email to reservations@WildWestX.com In the email, please include the Name/Reservation Number/Reason for cancellation. Please be aware that cancellations cannot be processed over the phone/SMS; they are handled exclusively through our cancellation department email address. 

 Cancellation must be emailed to Reservations@WildWestX.com at least 24 hours in advance or no refund will be applied.

• Final Sales: All sales are final at the time of booking.
• Open Credit Eligibility:

– Reservations(shared and private rides) are eligible for an Open Credit if canceled at least 24 hours prior to the scheduled pick-up time.

– To receive an Open Credit, email reservations@wildwestx.com with your name, reservation number, and reason for cancellation.

– Open Credits can be used within one year and applied to bookings in any service area. Credits cannot be split and must be used in full, with any remaining balance forfeited.

– If the new booking cost exceeds the Open Credit value, the customer must pay the difference.

• Non-Eligible Cancellations:

– Cancellations made less than 24 hours before pick-up will not receive a credit.

• No Refunds for Travel Plan Changes:

– No refunds will be issued for changes due to passenger count, weather, traffic, airline rescheduling, or similar circumstances.

• Travel Arrangement Connections:

– Ticket purchase does not guarantee connections with other transport arrangements (air, bus, or train schedules).

• Direct Bill Policy:

– Cancellations made 24 hours before pick-up are free of charge.

– Cancellations received less than 24 hours prior will incur a full charge to the direct bill account.